Shipping policy
Toes & Nails Shipping Policy
At Toes & Nails, we are committed to providing you with a seamless and reliable shipping experience. Below, you’ll find all the details about our shipping process, fees, estimated delivery times, and important policies to ensure your order reaches you smoothly.
Order Processing Time
- Orders are typically processed within 3-5 business days. Most orders leave our warehouse within 1-3 business days after they are placed.
- Processing time includes quality checks, packing, and preparing necessary paperwork for shipping but does not include transit time.
Shipping Fees
United States (excluding remote areas):
- Standard Shipping Fee: $7.99.
- Free Shipping: For orders over $99.99.
Remote U.S. Areas (Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, Armed Forces locations, etc.):
- For orders with one product: $12.99.
- For each additional product: Add $2.00 per item.
Canada:
- For orders with one product: $16.99.
- For each additional product: Add $2.00 per item.
UK, France, Germany:
- For orders with one product: $15.99.
- For orders with two products: $23.99.
- For orders with more than two products: Add $2.00 per item.
Special Offer:
- Free shipping for orders containing only 3 or more Press-ons in all regions.
Estimated Shipping Times
Shipping times may vary depending on your location and carrier. Below are estimated delivery times once your order has been shipped:
- United States: 3–12 business days.
- Canada: 7–15 business days.
- UK, France, Germany, Italy, Spain, Australia: 7–15 business days.
- Other Countries: 10–15 business days.
Note: Delivery times are subject to delays caused by customs, holidays, extreme weather, or other unforeseen circumstances.
Shipping Methods
We work with trusted shipping partners to ensure your orders are delivered safely and on time. Our shipping partners include:
- FedEx
- UPS
- YunExpress
- Chinaicip
- Wanb Express
- LingXun Logistics
Additional Shipping Information
-
Split Shipments:
If you’ve ordered multiple items, they may be shipped separately to expedite delivery. -
Shipping Plugs:
Depending on the destination, your package will include a national standard plug or a conversion plug where applicable. -
Extreme Weather:
Delivery times may be affected by extreme weather conditions. Please allow extra time for your package to arrive in such cases.
International Shipping
For international shipments (outside the U.S.), any import duties, taxes, or additional fees are the responsibility of the buyer.
- Our shipments are delivery duty unpaid, meaning the final cost does not include import duties or taxes.
- Customers are responsible for paying these charges upon package delivery.
Important: If customs fees are refused or unpaid by the recipient, the package may be returned to us or discarded. In such cases, no refunds will be issued.
Refund Policy for Refused Packages
If you no longer want to receive a package:
- Do not refuse delivery. Instead, contact us to complete a return form and follow our return process.
- Packages refused at delivery will not qualify for refunds.
Shipping Delays and Reshipments
If your order is delayed or lost:
- Contact us at info@toesnails.com for assistance.
- We will investigate the issue and, under certain conditions, resend the package.
How to Contact Us
If you have questions or concerns about your order, please reach out to us:
- Email: info@toesnails.com
- Phone: +1 (585) 370-5932
- Address: 100 Elmcrest Rise, West Henrietta, New York 14586, USA
We aim to provide timely and effective resolutions to any shipping-related concerns.
Customer Satisfaction Guarantee
Your happiness is our priority. If there’s any issue with your order, we’re here to help! Let us know how we can assist you, and we’ll work to resolve it promptly.
Please Note:
Shipping costs vary depending on carrier, seasonality, package dimensions, weight, and product type to ensure the best value for your order. If you have any questions, we’re here to help!