Refund policy

Our Hassle-Free 14-Day Return Policy

We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help. Our 14-day return policy means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To ensure a smooth return process, please make sure your item meets the following criteria:

It’s in the same condition as when you received it.
It’s unworn or unused, with tags still attached, and in its original packaging.
You have the receipt or proof of purchase.

How to Start a Return

Getting started is simple:

Contact us at info@toesnails.com to request a return.
Once your return is approved, we’ll send you a prepaid return shipping label and clear instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

We’re always here to answer your questions or concerns about returns. Just drop us a line at info@toesnails.com.

Damages or Incorrect Items

We’re sorry if something wasn’t quite right! Please inspect your order as soon as it arrives and let us know immediately if:

Your item is defective or damaged.
You received the wrong item.

Non-Returnable Items

Some items are not eligible for returns, such as:

Perishable goods (e.g., food, flowers, or plants).
Custom products (e.g., special orders or personalized items).
Personal care items (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.

We’re also unable to accept returns on sale items or gift cards.

If you have questions about a specific item, feel free to reach out—we’re happy to help!

Exchanges

The quickest way to get what you need is to return the item you have. Once your return is approved, simply place a new order for the replacement item.

European Union 7-Day Cooling-Off Period

For our EU customers, you have the right to cancel or return your order within 7 days for any reason—no justification needed!
As with our regular policy, the item must be:

In the same condition as when you received it.
Unworn or unused, with tags attached, and in its original packaging.
Accompanied by your receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, we’ll process your refund back to your original payment method within 10 business days.

Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@toesnails.com—we’re here to assist!

We appreciate your trust in us and are committed to making your shopping experience as enjoyable and worry-free as possible! 💛